I bought a Direct Buy membership last year. My first visit was awful. The clerk was rude and had an attitude. I spent about 2 hours there and looked though all of their appliance catalogs. I did not find what I wanted. The clerk told me that I had to go to the city I lived in to get blueprints for my kitchen and bath that I wanted remodeled. Of course, they did not have any since my home is very old.
I ended up buying the appliances at Lowe's. I asked for a refund of my membership fees and I could not get them.
I even went to the channel 7 consumer advocate volunteer who said she could not help me and she asked me to call them and ask for a refund. I did and the owner wanted me to meet me at his office to discuss the problem.
I did not meet with him, since gas is expensive and the office is in Mountain view and I am in S.F. I figure all he had to do is refund my money, which was $6, 919.00. I could use that money snce I am unemployed and have bills like everyone else.