I ordered cabinets through direct buy and they guaranteed my satisfaction. I gave them a diagram of my kitchen with approximate measurements. The designer asked me for the measurements that I didn't have and assured me that he had everything from me that he needed to design my kitchen. I originally wanted all wood cabinets but he convinced me to buy cheaper cabinets because they would be ready faster and I was in a rush.
When the cabinets arrived in December they didn't fit. One didn't fit because he ordered a cabinet that was too big, it partially covered the window. The other didn't fit because he never asked me for a door measurement while designing it, therefore, it wouldn't fit through the door.
We took the cabinets back and showed them pictures of the cabinets that didn't fit. The manager assured me that they would reorder both cabinets and had a different designer design a totally different design that would actually fit. They said it would arrive in about 2 weeks because they were rushing the order. I called two weeks later and was told that they never ordered the cabinets because the ones that we returned were scratched from trying to get them through the door. They said that they wanted their movers to try to get in rather than accepting the cabinets back.
The movers called me and verified over the phone that the cabinets would not fit because the door frame was too small. I was again told that there would be a rush order on my cabinets and they would be there in two more weeks. I called two weeks later and was told my cabinets were in. My husband went to pick them up and there was only one box. We were told that the rest might be coming Tuesday. I called Thursday to check on the status and was told that they never placed the order. They said that they wouldn't replace the cabinet that wouldn't fit through the door because it was my fault that they didn't have a door measurement. They said that they took the kickboard off of the bottom and they were going to make us take it back. They said it should now fit through the door. It was sitting there the whole time. The woman then said that someone should have told me that awhile ago. They are not prepared to live up to their satisfaction guarantee.
I also have not saved any money because of having to eat out every day since December. I could have gone to Home Depot and spent less. I am very disappointed because I spent 5000$ on the membership and have not saved any money and have not had ANY good experiences with them. I either want new cabinets or compensation for the money I spent unnecessarily eating out while waiting on cabinets that they never intended to order.
Monetary Loss: $1700.