After a high pressure sales pitch, and $5,000+ membership fee out of pocket; we realized minimal savings on purchases totaling over $20,000. By the way, we still haven't covered our membership cost.
The brand selections are limited, and shopping by catalog is the only way you shop as they stock nothing. This shopping process and experience is exhausting, ineffective, extremely time consuming and frustrating. They take your check (no credit cards of cash) upfront for purchases, take forever to deliver, good luck trying to get a refund IF they accept a return. At best, you will be out the item, shipping costs and their added 8% handling fee.
This fee is added to most items and cuts deeply into any savings you think you may be getting. Furthermore, their staff knows very little about the items they sell.
Don't bother trying to complain for you will get the royal run around. Stay away from Direct Buy in Westbury!