Direct Buy Warranty FRAUD
I wouldn't even give them a star if I didn't have to give it any.FRAUD.
I had my 2009 VW Jetta not blowing out cold air. It turns out it's the compressor. I am on Pacific time so my claim didn't go in till after they close which is 6pm Eastern time. The claim department took over 45 minutes to have someone take it after hours and said it would not be reviewed till Monday.
so my car was at the dealership all weekend long. Then they deny my claim saying my car has a bulletin for the A/C I was like wtf is that. Well something that the company knows it will go out soon but not a recall. So I cancelled they took 250 for admin fees and prorated it.
I just got the plan 35 days ago. So had I known my ac was going out 5 days ago then I could have canceled before their mandatory fees.
I say BEWARE this company is a JOKE!!!Save your money you'll be throwing it away with them.
Monetary Loss: $1895.