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We recently ordered $21,000 worth of custom cabinets and vanities for our new construction home. As I am a 100% disabled Veteran with severe mobility issues, the vanities were required by Dept of Veterans Affairs to be ADA compliant. This was stressed multiple times....
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2.1
#1376343
We ordered Norcraft cabinets for kitchen and baths for a new build. Not only did we have trouble getting the delivery date but they charged me twice to the tune of $26,000. Took weeks to get my refund. We changed the order one day after putting it in and they owe us a...
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Anonymous
DirectBuy Escalations Department

Thank you for bringing these concerns to our attention. We appreciate all the feedback we receive from members and are committed to turning your experience into a positive one...

#1292626
I have been a customer of Direct Buy for 10 years. My experiences years 1-5 in Rochester and Albany, NY, were stellar. When we moved to SC, we had a costly and horrible experience with kitchen design, cabinets and recommended contractor. Then Direct Buy closed the...
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#1079164
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Brookwood Cabinetry Cabinet Review

Ordered Brookwood cabinets through DirectBuy. Price was reasonable, but the cabinets were a big disappointment. Lots of problems with quality.
2.3
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Advertised vs Delivered
Customer service
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#830351
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Directbuy Rochester Ny Review

Consumers need to help others by complaints with the Attorney General... My more complaints they get, the more they can do to provide assistance. This company needs to be shut down.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#826965
DO NOT believe this person! Direct plus is a joke, scam, etc. I can't believe that people think that by joining a club that you are going to save money. Simply put, watch the Sunday paper or the Internet. Both clubs seem to have people there that try to lock you in...
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#780958

HOW THIS COMPANY IS STILL IN BUSINESS IS A WONDER TO ME..THEY ARE THE SLEAZIEST COMPANY I HAVE EVER DEALT WITH..PEOPLE DO NOT JOIN AND SAVE YOUR HARD EARNED MONEY!NOTHING IN THIS PLACE IS A BARGAIN AND YOU ARE LIED TO AT THE PRESENTATION..MANY ITEMS ARE...
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#777600
We are in the process of remodeling a home. We went to Direct Buy and felt we would save money since we would be purchasing items like new cabinets, flooring, faucets, tile and counter tops. We joined in September. Imagine our surprise when we received a letter in the...
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#769027
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Other Product Review

We bit on the bullkrap the onwer is th most arrogant *** we ever meet dont waste you time
2.1
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
#765446
WHEN YOU SIGN UP YOU THOUGHT THAT YOU CAN REALLY GET A LOT OF YOUR MEMBERSHIP SINCE THEY WILL GIVE A LOT OF FALSE PROMISES!!!! LIKE A COMPLIMENTARY CRUISE WHICH WOULD ONLY GIVE THOSE CHEAP OPTION CRUISE AND NOT EVEN WORTH THE MONEY YOU PAY FOR IT. THE 7 DAY STAY IN...
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Anonymous
Disapointed Dan

DirectBuy was a scam and this offshoot is a scam as well

Anonymous
Anonymous

You sure open my eyes about the travel .

#740455