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We ordered Norcraft cabinets for kitchen and baths for a new build. Not only did we have trouble getting the delivery date but they charged me twice to the tune of $26,000. Took weeks to get my refund. We changed the order one day after putting it in and they owe us a...
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Anonymous
DirectBuy Escalations Department

Thank you for bringing these concerns to our attention. We appreciate all the feedback we receive from members and are committed to turning your experience into a positive one...

#1292626
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I have been a customer of Direct Buy for 10 years. My experiences years 1-5 in Rochester and Albany, NY, were stellar. When we moved to SC, we had a costly and horrible experience with kitchen design, cabinets and recommended contractor. Then Direct Buy closed the...
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#1079164
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Brookwood Cabinetry Cabinet Review

Ordered Brookwood cabinets through DirectBuy. Price was reasonable, but the cabinets were a big disappointment. Lots of problems with quality.
2.3
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Advertised vs Delivered
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#830351
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Directbuy Rochester Ny Review

Consumers need to help others by complaints with the Attorney General... My more complaints they get, the more they can do to provide assistance. This company needs to be shut down.
1.0
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Diversity of Products or Services
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#826965
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DO NOT believe this person! Direct plus is a joke, scam, etc. I can't believe that people think that by joining a club that you are going to save money. Simply put, watch the Sunday paper or the Internet. Both clubs seem to have people there that try to lock you in...
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#780958
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HOW THIS COMPANY IS STILL IN BUSINESS IS A WONDER TO ME..THEY ARE THE SLEAZIEST COMPANY I HAVE EVER DEALT WITH..PEOPLE DO NOT JOIN AND SAVE YOUR HARD EARNED MONEY!NOTHING IN THIS PLACE IS A BARGAIN AND YOU ARE LIED TO AT THE PRESENTATION..MANY ITEMS ARE...
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#777600
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We are in the process of remodeling a home. We went to Direct Buy and felt we would save money since we would be purchasing items like new cabinets, flooring, faucets, tile and counter tops. We joined in September. Imagine our surprise when we received a letter in the...
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#769027
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Other Product Review

We bit on the bullkrap the onwer is th most arrogant *** we ever meet dont waste you time
2.1
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
#765446
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WHEN YOU SIGN UP YOU THOUGHT THAT YOU CAN REALLY GET A LOT OF YOUR MEMBERSHIP SINCE THEY WILL GIVE A LOT OF FALSE PROMISES!!!! LIKE A COMPLIMENTARY CRUISE WHICH WOULD ONLY GIVE THOSE CHEAP OPTION CRUISE AND NOT EVEN WORTH THE MONEY YOU PAY FOR IT. THE 7 DAY STAY IN...
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Anonymous
Pissedat Directbuy

We are living a similar experience. I cannot believe that DirectBuy would scam their own members but they do. Stay away and tell anyone who is considering this insane club to ...

Anonymous
Gretch Haestringen

all of the folks that bought into this scam need to come together and file a lawsuit against this company. They were selective of their members. They told me that to join was ...

#740455
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This is by far the worst company I have ever worked with and regret every falling for their sales pitch and paying an exorbitant amount of money for a membership. Two years ago my husband and I went to a sales presentation that promised massive savings on everything...
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#736494
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