Direct Buy Reviews

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Long time Member

I've had a membership with DirectBuy for ten years. I've only had two issues with them I did not find favorable with. 1. The sales experience. Although the people were nice, you somehow felt like you were buying a 'pig in a poke'. However, I was familiar with the markups on the product I bought the membership for and they not only saved me $20,000 on the purchase price of my kitchen cabinets,but also gave me several major upgrades over what I had priced. 2. Not long after I purchased my membership, they closed the showroom in my area. The next nearest showroom is nearly 300 miles away. Despite this, I do make at least one major purchase from them annually and have saved thousands (over the cost of my membership) over the years.

User's recommendation: If you are buying high end home furnishings and products, they're phenomenal. If though, that's not what you are looking for Amazon Prime will usually be your better bet.

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ID
#2154428 Review #2154428 is a subjective opinion of poster.

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Ordered one box of Meritage wood composite flooring On January 1st. Before it was delivered, I canceled the order with the delivery company which, I was told by a Direct Buy Agent. It is now March 18, it is still now not resolved. I paid $253.00 which $100 of it was...
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ID
#2426579 Review #2426579 is a subjective opinion of poster.
Pros
  • Non
Loss
$253
Preferred solution
Full refund

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New Reviewer

Bait-and switch

We joined Direct Buy Several years ago. They had an awesome showroom, help desk in Las Vegas. They also had several other showrooms around the country. Furthermore, they had designers, and great deals. If they had kept the staff available for us to consult with, we may have survived our build. Then all showrooms closed, and the prices skyrocketed. Their inventory is pathetic. We have become builders since that time. We are aware of wholesale prices. That is not available At Direct Buy anymore. The prices are at or near retail.

User's recommendation: Shop around. Unless they change-don't waste your money.

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ID
#2384333 Review #2384333 is a subjective opinion of poster.
Cons
  • Show room
  • Not anymore
Loss
$1500
Preferred solution
Have a conversation with me.
I use Direct Buy and Direct Buy travel and have saved a lot of money. Mostly by using the quarterly specials. I got an all inclusive resort in Puerto Morelos for $250 per person plus the cost of flight. It was incredible, the food was outstanding and we loved being...
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ID
#1668715 Review #1668715 is a subjective opinion of poster.
Service
Direct Buy Membership
New Reviewer

Not what they advertise and promise

Direct Buy - Not what they advertise and promise
I purchased the membership on 1-11-14 : the "Gold" membership for the amount of $3,990.00 with the promise that I would save my membership dues back within the initial 3 years.....well, I did not....and since they wanted me to pay additional money for the 4th year....I refused...so no longer a member...but now just found the paperwork for the initial purchase and found the signed "PROMISE" that if for any reason I did not recoup my $3,990 in savings by 1-11-17..that Direct Buy would pay my annual renewal fees until I did....well as I mentioned...they looked for more money from me....I used the membership to buy tiles for a kitchen backsplash, a small powder room and kitchen counter....trust me the savings did not exceed $500. What a racket!
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ID
#1438164 Review #1438164 is a subjective opinion of poster.
Location
Northfield, Illinois
Service
Direct Buy Membership
Cons
  • Sales pitch- complete lack of ethics
Reason of review
Not as promised
Loss
$2490
Preferred solution
Full refund
New Reviewer

Dream house ruined!!

Update by user Oct 09, 2018

agross@***.com screwed everything up and they're charging me for their mistakes as well as deflecting blame. I have all the proof.

their mistakes cost me thousands. they don't care because they already have the money.

I'm going to be forced to sue for compensatory and punitive damages. It was a mistake ever joining their "exclusive club."

Original review posted by user Oct 08, 2018
We recently ordered $21,000 worth of custom cabinets and vanities for our new construction home. As I am a 100% disabled Veteran with severe mobility issues, the vanities were required by Dept of Veterans Affairs to be ADA compliant. This was stressed multiple times. Directbuy ordered vanities that were not the correct height. This resulted in thousands of dollars in excess costs and major delays in completion. Directbuy offered to reimburse me $1000. That doesn't even come close to the costs that I was forced to pay. This is our dream home, the home in which I will die. Due to the company's incompetence, they have ruined it. Customer service was way better before new parent company took over. DO NOT USE DIRECTBUY. They care about one thing and one thing only, taking your hard earned dollars.
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ID
#1376343 Review #1376343 is a subjective opinion of poster.
Location
Aurora, Illinois

SERIOUSLY NOT WORTH THE COSTS

We ordered Norcraft cabinets for kitchen and baths for a new build. Not only did we have trouble getting the delivery date but they charged me twice to the tune of $26,000. Took weeks to get my refund. We changed the order one day after putting it in and they owe us a refund. I have made more calls to get my money back and still 6 weeks later we have not received it . Don't get me started about the delivery (a whole other company) Mid Century Cabinets. They confirmed delivery and we were there on time (left the home at 5 am) only to find out the delivery driver had a doctors appt with his wife so they sent another driver that left us waiting for 3 hours. No call, no text and when I complained Ian told me that is the cabinet industry. They are overworked and understaffed. In addition some of the doors were so damaged I cannot believe they made it out of the warehouse, Now I have to re-pay my installer to replace the doors if and when the replacements ever show up. We spent a lot of money to use this membership and when we did we did not save what they promise and the aggravation of calling and complaining again and again to get what we paid for was not worth the little we saved. Buyer beware!!!!!
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1 comment
#1513809

Thank you for bringing these concerns to our attention. We appreciate all the feedback we receive from members and are committed to turning your experience into a positive one moving forward.

We would like to discuss your issues with your Norcraft cabinets directly with you. Please contact us at 877-285-**** or via email at escalations@***.com.

ID
#1292626 Review #1292626 is a subjective opinion of poster.

Direct Buy savings an exercise in futility

I have been a customer of Direct Buy for 10 years. My experiences years 1-5 in Rochester and Albany, NY, were stellar. When we moved to SC, we had a costly and horrible experience with kitchen design, cabinets and recommended contractor. Then Direct Buy closed the showroom. My closest showroom is now 4 hours away in Atlanta. We were told not to worry, that concierge services would be available free of charge. In the last 3 months we have moved and tried diligently to utilize Direct Buy to purchase items. After 2 experiences of doing extensive research and being ready to place an order We were told that they no longer were able to access those manufactures that remain CURRENTLY LISTED ON THEIR WEBSITE, we tried to use the concierge service, only to be told that is an extra $100 fee. Yesterday, I Requested a quote on a mirror and (with all added fees) was quoted $480. I can buy it locally for $465. They say that their base price was less (which it was), but the TOTAL price was more. Sadly, In my opinion, DB has become a bait and switch rip off.
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ID
#1079164 Review #1079164 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Brookwood Cabinetry Cabinet Review

Ordered Brookwood cabinets through DirectBuy. Price was reasonable, but the cabinets were a big disappointment. Lots of problems with quality.
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ID
#830351 Review #830351 is a subjective opinion of poster.
Location
Spring, Texas
Product
Brookwood Cabinetry Cabinet
Reason of review
Bad quality

Directbuy Rochester Ny Review

Consumers need to help others by complaints with the Attorney General... My more complaints they get, the more they can do to provide assistance. This company needs to be shut down.
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ID
#826965 Review #826965 is a subjective opinion of poster.
Location
Kalamazoo, Michigan

Direct Buy Membership Review from Brownsburg, Indiana

DO NOT believe this person! Direct plus is a joke, scam, etc. I can't believe that people think that by joining a club that you are going to save money. Simply put, watch the Sunday paper or the Internet. Both clubs seem to have people there that try to lock you in to a membership. Direct plus has a fast talking guy named Jim who has his brother (Brian) write Jim and direct plus reviews all over the internet. Sleezzy tatics like a used car salesman is how Jim operates with direct plus. Do your research first, you DO NOT need to pay a membership, handling fees, and all the silly fees that go along with direct plus. I give direct plus a year and they will be OUT OF BUSINESS! What a joke... Shame on you direct plus!!! Stay away people it is a SCAM!!!
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ID
#780958 Review #780958 is a subjective opinion of poster.
Location
Brownsburg, Indiana
Reason of review
Not as described/ advertised

DIRECT BUY SUCKS

HOW THIS COMPANY IS STILL IN BUSINESS IS A WONDER TO ME..THEY ARE THE SLEAZIEST COMPANY I HAVE EVER DEALT WITH..PEOPLE DO NOT JOIN AND SAVE YOUR HARD EARNED MONEY!NOTHING IN THIS PLACE IS A BARGAIN AND YOU ARE LIED TO AT THE PRESENTATION..MANY ITEMS ARE DISCONTINUED,,THERE ARE SHIPPING AND HANDLING FEES..FEES FOR USING A CREDIT CARD AND MOST ITEMS CAN BE FOUND CHEAPER ONLINE OR IN STORES..IF YOU ARE PLANNING ON RENOVATING YOUR HOUSE,DO YOURSELF A FAVOR AND GO TO LOWES OR HOME DEPOT,,STAY AWAY FROM THIS *** COMPANY
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1 comment
#1778936

Thank you for your post. I will steer clear of this business!

ID
#777600 Review #777600 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5000
We are in the process of remodeling a home. We went to Direct Buy and felt we would save money since we would be purchasing items like new cabinets, flooring, faucets, tile and counter tops. We joined in September. Imagine our surprise when we received a letter in the...
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ID
#769027 Review #769027 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Other Product Review

We bit on the bullkrap the onwer is th most arrogant *** we ever meet dont waste you time
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ID
#765446 Review #765446 is a subjective opinion of poster.
Location
Chicago, Illinois
WHEN YOU SIGN UP YOU THOUGHT THAT YOU CAN REALLY GET A LOT OF YOUR MEMBERSHIP SINCE THEY WILL GIVE A LOT OF FALSE PROMISES!!!! LIKE A COMPLIMENTARY CRUISE WHICH WOULD ONLY GIVE THOSE CHEAP OPTION CRUISE AND NOT EVEN WORTH THE MONEY YOU PAY FOR IT. THE 7 DAY STAY IN...
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13 comments
#1802990

Not only do they take your money, they waste your time on hold. We booked a three family vacation and it was nothing like we booked.

They scammed us out of our money and our time. They allude to being an exclusive membership it is just a scam.

We have travelled extensively and this was recommended to us. It was the worst decision we even made.

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ID
#740455 Review #740455 is a subjective opinion of poster.
Location
Merrillville, Indiana
Reason of review
Bad quality
This is by far the worst company I have ever worked with and regret every falling for their sales pitch and paying an exorbitant amount of money for a membership. Two years ago my husband and I went to a sales presentation that promised massive savings on everything...
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ID
#736494 Review #736494 is a subjective opinion of poster.
Location
San Ramon, California
Reason of review
Bad quality

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